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Refund policy

What is eligible, how to request a return and what happens after it reaches us.

Refund policy

WearGNJ.com Return and Refund Policy

At WearGNJ.com, we are committed to providing high quality women's panties and ensuring your satisfaction. To maintain hygiene and quality standards, please review our Return and Refund Policy before making a purchase.

1. Return & Exchange Policy

  • For hygiene reasons, we do not accept returns or exchanges on worn items, or if the tag has been removed.
  • If the item is unworn, with all original tags attached, and the hygiene seal intact, you may request a return or exchange within 14 days of delivery.

2. Return & Exchange Process

How to Request a Return or Exchange:

  1. Email us at hi@weargnj.com within 14 days of receiving your order.
  2. Include your order number and details of the item(s) you wish to return or exchange.
  3. Ensure the item is in original condition (unworn, hygiene seal intact, and tags attached).
  4. Ship the package back using a trackable shipping method (return shipping is at the customer’s expense unless the item is defective or incorrect).

Returns that do not meet these conditions will not be accepted.

3. Refunds & Store Credit

  • Refund Processing: Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed within 7 business days.
  • Refund Method: Refunds are issued to the original payment method.
  • Shipping Fees: Original shipping costs are non-refundable, unless the return is due to a defective or incorrect item.

4. Defective or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of receipt at hi@weargnj.com. We will arrange a replacement or refund in accordance with UAE consumer protection laws.

5. Legal Compliance & Policy Updates

  • This policy complies with UAE's Federal Law No. 15 of 2020 on Consumer Protection, ensuring your rights are protected.
  • We reserve the right to update or modify this policy at any time. Changes will be posted on this page, and it is your responsibility to review updates periodically.

By making a purchase at WearGNJ.com, you acknowledge and agree to this Return and Refund Policy.

For any questions, please contact us at hi@weargnj.com – we’re here to help.